Grievance redressal

If something goes wrong, tell us and we will fix it.

Step 1: raise it with support

Raise it in the app under Help, or write to support@myfellowpet.com. You get a ticket number straight away and you can track it in the app.

Step 2: escalate to our Grievance Officer

We acknowledge every complaint within 24 hours and we aim to resolve it within 15 days. The law allows us up to 30 days. We do not treat that as a target.

For legal notices, our Nodal Officer is Gowtham Sailesh Deepak, Director, legal@myfellowpet.com, at Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008.

Step 3: take it further, free of cost

1. National Consumer Helpline: call 1915, WhatsApp 8800001915, or visit consumerhelpline.gov.in
2. File a complaint on e-jagriti.gov.in, the government's consumer commission portal. You can file where you live.
3. If your complaint was about content on our platform and you disagree with our Grievance Officer's decision, you can appeal to a Grievance Appellate Committee at gac.gov.in within 30 days.

Nothing in our terms takes away any right you have under the Consumer Protection Act 2019. We do not send you to arbitration and we do not restrict which consumer commission you can approach.