Shipping and cancellation

We deliver inside Bengaluru only, through Ekart. All orders are prepaid. We do not offer cash on delivery.

When you place an order we show you a delivery date. If your order arrives after that date, you can ask us for a full refund and we will give you one. The only exception is a delay caused by something genuinely outside anyone's control, such as a flood, a curfew or a citywide shutdown, and we will tell you plainly and specifically if we are relying on that.

If your parcel stops moving in tracking, you do not need to chase Ekart. You have no contract with them, you have one with us. Contact us, or wait for us to contact you, because we watch tracking ourselves and reach out when something stalls. If a parcel is lost, we refund you in full. We do not make you wait while we settle it with the courier.

We do not dispatch food, treats or supplements with less than 60 days of shelf life remaining. The best before date is shown on every product page, and the batch we actually sent you is printed on your invoice.

Before you pay, you will see one total that includes the item price, the delivery fee, our platform fee and the taxes, with the full breakup. The amount we charge is exactly the amount we showed you.

Cancelling an order

You can cancel any order free of charge, with nothing deducted, right up until it is handed to our delivery partner. Open the order and tap Cancel order. We refund the full amount, including the platform fee and the delivery fee.

We do not charge a cancellation fee. We also do not charge you anything if we or the shop have to cancel your order, for example because the item turns out to be out of stock or we cannot deliver to your address. In that case you get every rupee back.

Once an order has been handed to the courier we cannot stop it. If you no longer want it, refuse the parcel at the door or tell us and we will arrange a pickup. Sealed, unopened, non food items can come back this way and we will refund the item price, less the return shipping we told you about before you confirmed. Opened packs and consumables cannot come back, unless one of the seven reasons in our returns policy applies.

If a delivery attempt fails because nobody was available or the address was not complete, the parcel comes back to us. We refund the price of the goods in full. We keep only the delivery fee you already paid, because that delivery was genuinely attempted, and we tell you this before you pay.

Returns

The seven reasons you can always return something, opened or not, are on the returns and refunds page.